Buyer Beware

I am using my blog today as a means of communicating an explanation.

Some of you I have been involved with in challenges, online crops, Message Boards and some of you are new faces and names to me.

A few of the old teachings I have been raised to believe is that your word is your bond, if you can't say something nice, it's better to say nothing at all and to pick and choose your battles.

This is a battle that I choose to pick.
First let me say, I have always believed in supporting small businesses and have worked in this type of field all of my working days.

So I do understand the hardships of starting a new business or venture.
But, I also know that customer relations makes up a very large part of whether you will make it or go under. Building a clientele is a very tricky process and most be handled as if holding a newborn infant.

Ignoring a customers requests for information on goods not received is not a very good way to start out.
I would much rather have a TRUE explanation than none at all.
Excuses for this type of dealings are just that excuses.

When a business can manage to find the time to submit payment for said goods not yet received,
I feel it is the obligation of the seller to the consumer to find the time to notify there may be a problem with their order.

With the Scrapbook industry going through some hard times and Independent stores closing everyday one would think it is in the best interest of a new store to keep all dealings on the up & up.
A simple explanation would have been sufficient to keep this customer happy.

If anything has come out of this...you all now have an open letter of apology from this company for its handling of this matter and I hope this will help in the process of you all receiving the goods you have paid for.

Now one last thing ...I really think it was in bad taste to add the extra comments to the apology on the message board. This most certainly was not on the one I received in private and makes me wonder about the sincerity of your stores apology.

I am insulted as a consumer that a company would consider this matter to be BS or Drama as so put especially when no mention of this problem had been posted to the forum. It is our right as paying customers to question any bad service especially when it is being paid for.

With that said I have pulled any advertisement of support of this business from my blog and ASKED to be removed from the Message Board.
I am not out for the Drama I only want to Craft and Scrap and enjoy all the wonderful works that others create.

So that's it..I usually try to stay away from this type of post... but this type of behavior has to stop, especially when it becomes personal.
For those of you who have no idea what I am writing about I apologize...for those of you who feel I am on the attack... sorry that you feel that way, but I am sure you would understand if the shoe was on your foot.

For those of you who understand what it feels like to be in this situation,
hang tough and know that you are on the side of what is right.
BUYER BEWARE !